The Service is provided during a time-boxed Confidential Beta period on an invite-only basis. Access is granted to named pilot participants only. Commercial use of the Service on your own oil-and-gas workflows is expressly permitted and anticipated — paid pilots are the entire purpose of this period. What you agree to is limited confidentiality about the Service itself, not restriction on your use of its outputs:
Every page of the Service displays a “Confidential Beta — Invite-only Pilot” banner as a visible reminder of these access and disclosure terms. The banner will be removed when Bluestem opens the Service to general availability.
Definition. “Confidential Information” means all non-public information disclosed between you and Bluestem in connection with the Service, including Your Content, Bluestem’s software, matching and ranking algorithms, training methodology, pricing, product roadmap, and any other information marked or reasonably understood to be confidential.
Obligations. Each party (the “Receiving Party”) will (a) use Confidential Information only to perform under these Terms or evaluate the Service; (b) protect it with at least the same degree of care it uses for its own confidential information of similar sensitivity (and in no case less than reasonable care); (c) limit disclosure to employees, contractors, and subprocessors bound by obligations at least as protective as these; and (d) not reverse-engineer, decompile, or disassemble any software component of the Service except to the extent applicable law expressly permits.
Trade secrets. Bluestem’s matching algorithms, training corpora, ranker models, OCR prompts, scoring heuristics, and pipeline architecture are trade secrets of Bluestem. You agree to take reasonable measures to prevent their disclosure or use by unauthorized third parties, including limiting access to employees and contractors with a need-to-know bound by written confidentiality obligations. Breach of this provision may cause Bluestem irreparable harm for which monetary damages are inadequate, entitling Bluestem to injunctive relief in addition to other remedies.
Exclusions. Confidential Information does not include information that (i) is or becomes publicly known through no fault of the Receiving Party, (ii) was lawfully known to the Receiving Party without confidentiality obligations before disclosure, (iii) is independently developed without use of Confidential Information, or (iv) is lawfully received from a third party without confidentiality obligations.
Compelled disclosure. The Receiving Party may disclose Confidential Information to the extent required by law or valid legal process, provided it gives prompt written notice to the Disclosing Party (where legally permitted) and reasonably cooperates with efforts to seek a protective order or narrow the scope.
Return or destruction. Within thirty (30) days of termination, the Receiving Party will return or destroy all Confidential Information of the Disclosing Party, except as required for legal or audit retention.
Survival. The obligations in this Section survive termination of these Terms with respect to any Confidential Information that constitutes a trade secret for as long as it remains a trade secret, and with respect to all other Confidential Information for five (5) years from termination.
These Terms of Service (“Terms”) form an agreement between Bluestem Systems LLC (“Bluestem,” “we,” “our,” “us”) and you, the individual or entity accessing or using our services (the “Service”). By creating an account, uploading content, or otherwise accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.
If you are using the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms, and that the organization accepts these Terms.
Bluestem provides an automated platform for digitizing, analyzing, and exporting data from scanned well-log images, including but not limited to depth registration, optical-character recognition, curve identification and digitization, header metadata extraction, and generation of industry-standard file formats such as LAS, XML, NLGX, and BCK. The Service may employ third-party artificial-intelligence and machine-learning components as described in Section 11.
You must be at least 18 years old and able to form a binding contract under applicable law to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us promptly of any unauthorized access to or use of your account.
Ownership. You retain all right, title, and interest in any well-log images, source data, header information, annotations, and other content you upload to or generate through the Service (“Your Content”), and in any outputs, exports, and derivatives generated from Your Content through the Service.
License to operate the Service. You grant Bluestem a worldwide, non-exclusive, royalty-free, sublicensable (to our service providers and only to the extent necessary for their work for us) license to host, store, process, reproduce, display, transmit, and create derivative works of Your Content solely to the extent necessary to: (a) provide, maintain, secure, and improve the Service for you; (b) generate outputs you request; (c) produce aggregate, de-identified usage statistics that do not identify you or Your Content; and (d) comply with applicable law or valid legal process. This license ends when Your Content is deleted from the Service in accordance with Section 12, except to the extent retained for backup, audit, or legal-hold purposes.
Training license — opt-out. You grant Bluestem a worldwide, royalty-free license to use Your Content (including verified annotations, match corrections, and depth-registration ground truths) to train and improve Bluestem’s internal OCR, matching, ranking, and depth-registration models. You may opt out at any time by toggling the “Exclude my data from training” setting in your account at /settings, or by emailing [email protected]. Opt-out is effective going forward: no further training iterations will include Your Content from the date of opt-out. Bluestem is not obligated to roll back or retrain models that already incorporated Your Content prior to opt-out. Aggregated, de-identified statistics (counts, aggregate accuracy metrics, performance benchmarks) may be computed and published regardless of opt-out status, provided such statistics cannot reasonably be used to identify you or Your Content.
You represent and warrant that:
Bluestem does not independently verify your rights in Your Content and relies on these representations. The Service may require you to affirmatively acknowledge these representations at the time of upload.
You agree not to, and not to permit any third party to:
Certain features of the Service require prepaid credits as described on our pricing page. Credits are purchased in flat-price packs via our payment processor (Stripe). One credit equals one US dollar. Each chargeable artifact (header extraction, API match reveal, API match confirmation, depth-registration export) deducts credits from your balance at the rates posted on the pricing page. Re-views or re-downloads of an artifact you have already paid for are free.
Pilot terms. During any invite-only pilot period, Bluestem grants a free-credit balance (default 25 credits, equivalent to approximately 3–4 full-stack log processings) so pilots can evaluate the Service without initial out-of-pocket cost. After the free balance is consumed, chargeable actions debit credits at the standard rates posted on the pricing page. Pilot periods default to sixty (60) days from first signup and may be extended in writing. Bluestem may at its discretion grant a per-pilot spend cap at signup for customers who request an explicit ceiling; the default is no cap.
Disputes. You may dispute an API-match result within fourteen (14) days of acceptance by emailing [email protected]. Upon our verification that the match was incorrect, we will refund the credits charged for that match and, at your election, either re-credit your balance or process a refund to the original payment method for the prorated portion of the pack in which those credits were used.
We may change fees upon thirty (30) days’ advance notice; continued use of the Service after such notice constitutes acceptance of the new fees. Existing unused credits are honored at the rate in effect when they were purchased. Taxes and similar governmental charges are your responsibility and are not included in posted fees unless expressly stated.
You may terminate your account at any time by following the in-Service deletion process or by contacting us. We may suspend or terminate your access to the Service, with or without notice, if we reasonably believe you have violated these Terms, if required by law or legal process, or as necessary to protect the Service, us, or other users. Upon termination, Your Content will be deleted in accordance with Section 12 and our Privacy Policy, subject to applicable retention obligations.
The Service, including the software, models, interfaces, documentation, and all improvements thereto, is and will remain the exclusive property of Bluestem and its licensors, and is protected by copyright, trademark, trade secret, and other intellectual property laws. Except for the limited rights expressly granted to you in these Terms, no rights in the Service are transferred to you. Feedback, suggestions, or recommendations you voluntarily provide to us about the Service are not confidential and may be used by us for any purpose without compensation to you.
Bluestem responds to notices of alleged copyright infringement under the Digital Millennium Copyright Act. See our DMCA Notice & Takedown Procedure for details on how to submit a notice and on our Designated Agent’s contact information.
The Service may rely on third-party providers for cloud infrastructure, payment processing, authentication, observability, and artificial-intelligence assistance (including but not limited to large language and vision models, optical-character-recognition services, and document-understanding services). Your use of the Service is subject to the reasonable operational behaviors of those providers. We contract with third-party processors under data-protection terms intended to protect Your Content, as described in our Privacy Policy. Bluestem’s current subprocessors are: Anthropic (AI model inference), WorkOS (authentication), Cloudflare (DNS, edge, Turnstile CAPTCHA), Stripe (payments), Sentry (error tracking), and Backblaze (off-site backup storage). We will provide at least thirty (30) days’ notice before materially changing this list, during which you may terminate the Service as your exclusive remedy if the change is unacceptable.
Unless you have agreed to a different retention schedule in a written order form, Your Content remains in our production systems for as long as your account is active. You may request deletion of all or any portion of Your Content at any time by emailing [email protected], and we will effect deletion from production systems within thirty (30) days of receipt of a valid request. Deletion from off-site backup and disaster-recovery systems occurs in the ordinary course of backup rotation, typically within thirty (30) days of the last production write. We may retain minimal metadata (account identifier, billing ledger entries, audit logs) for legal, tax, and accounting purposes as described in our Privacy Policy.
You agree to defend, indemnify, and hold harmless Bluestem, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees and costs) arising out of or related to: (a) Your Content; (b) your breach of these Terms, including any of your representations or warranties in Section 5; (c) your violation of any applicable law or third-party right; or (d) your use of the Service in combination with any third-party service, data, or software in a manner not authorized by us. We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.
These Terms are governed by and construed under the laws of the State of Oklahoma, without regard to its conflict-of-laws rules. The exclusive venue for any dispute arising out of or relating to these Terms or the Service shall be the state and federal courts located in Oklahoma County, Oklahoma, and the parties irrevocably consent to the personal jurisdiction of those courts.
Before initiating any formal dispute, the parties will make a good-faith effort to resolve the matter by email (to [email protected]) for at least thirty (30) days. This Section does not prevent either party from seeking injunctive or equitable relief at any time to protect Confidential Information or trade secrets.
We may update these Terms from time to time. If we make a material change, we will provide reasonable notice (for example, by email to the address on file or via an in-Service notice) before the change takes effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, your remedy is to stop using the Service and, if applicable, terminate your account.
These Terms, together with any documents expressly incorporated by reference and any separately executed order forms, constitute the entire agreement between you and Bluestem with respect to the Service and supersede all prior and contemporaneous agreements, proposals, or understandings on the subject. If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision will not be deemed a waiver of that right or provision. You may not assign or transfer these Terms or your rights or obligations hereunder without our prior written consent; we may assign these Terms without restriction. The provisions of Sections 4, 5, 9, 13, 14, 15, 16, and 19 will survive any termination of these Terms.
Questions about these Terms may be directed to [email protected].